Refund Policy

At Elevate Fingerprinting and Drug Testing, customer satisfaction is our priority. Due to the nature of our services, refunds are handled carefully as outlined below.

Refund Eligibility

Fingerprinting Services: Refunds are generally not available once the fingerprinting process is completed and submitted, except if we fail to provide the service as scheduled.
Drug Testing Services: Refunds may be issued if the test was not performed or was canceled by us. Refunds are not provided for tests already completed.
Notary Services: Refunds are not available once the notarization is completed.
Background Checks & Screening Services: Refunds may be considered if the service was not delivered due to an error on our part.

Cancellation and Rescheduling

You must provide at least 24 hours notice to cancel or reschedule an appointment to avoid charges.
Appointments canceled with less than 24 hours notice may be subject to a cancellation fee.

Refund Process

Refund requests must be submitted in writing via email to elevatefplab@gmail.com within 5 business days of the service date.
Approved refunds will be issued via the original payment method within 7-10 business days.

How to Request a Refund

To request a refund, please contact us:

📧 Email: elevatefplab@gmail.com

📞 Phone: 501-241-0619

Include your name, service type, date of service, and reason for refund request.

No-Show Policy

Failure to appear for a scheduled appointment without prior notification may result in the full service fee being charged and no refund provided

For questions or concerns regarding this policy, contact:

Elevate Fingerprinting and Drug Testing LLC

117 E Front St, Lonoke, AR 72086

Email: elevatefplab@gmail.com

Phone: 501-241-0619